Refund & Cancellations

Molisha · Nourish · Sustain · Nurture · Care

Refund & Cancellation Policy

Your trust means everything to us. Here is how we handle issues with your order.

Once an order has been confirmed and shipped, Molisha does not accept standard cancellation, return, or refund requests. However, we genuinely care about your experience and will always work with you to find a fair solution in the specific situations described below.

Damaged Product

Notify within 3 days
  • Please notify us within 3 days of delivery via email or WhatsApp with the details below.
  • What to share with us
    • Order number
    • Image of invoice
    • 1 image of the outer box
    • 2 clear images of the damaged product
    • Unboxing / opening video
  • For multi-item shipments, only the affected product needs to be returned.
  • We will promptly replace the damaged product and work with you on the best resolution.
We respond to all queries within 24–48 hours.

Missing Product

Notify within 3 days
  • Please notify us within 3 days of delivery via email or WhatsApp with the details below.
  • What to share with us
    • Order number
    • Image of invoice
    • 1 image of the outer box
    • Unboxing / opening video
  • While we are unable to process a monetary refund for missing items, we will promptly re-send the missing product to you.
We respond to all queries within 24–48 hours.

Spoiled Product

Notify within 10 days
  • Please notify us within 10 days of delivery via email with the details below.
  • What to share with us
    • Order number
    • Date of packaging (from the label)
    • Clear images or video of the product
  • Please note that we are unable to accept returns based on differences in taste, texture, colour, or aroma. Our products are completely natural and handcrafted in small batches — no two batches are identical, and this is a mark of their authenticity, not a defect.
  • After thorough investigation, we will replace the product if spoilage is confirmed. We are committed to a fair outcome at all times.
We respond to all queries within 24–48 hours.

Order Cancellation

Once an order has been shipped, we are unable to accept cancellation requests. Please review your order carefully before confirming your purchase.

Reach Out to Us

To report any of the above issues, please contact us — we are here to help.

Email: molishalife@gmail.com

WhatsApp / Phone: +91 8860396128

Please include your order number and the required supporting images or video in your first message so we can resolve your query as quickly as possible.